Shipping

Domestic Shipping

We send all items within Australia via Australia Post regular post satchels. We charge a flat fee of $5 per order Australia wide. Delivery takes between 1-6 working days.

Orders are shipped within 48 hours of receiving an order and full payment.

We also offer Registered Post and Courier services if required. Please contact us for further information regarding these services.

International Shipping - International Registered Mail

Delivery/Shipping Delays
If we are aware of any delays in the processing or shipping of your offer we will advise you as soon as possible by email or telephone.

Items Out Of Stock
We take great care to keep our website up to date with the availability of all our items. If however an item ordered is out of stock, we will advise the customer immediately. The customer will be given the the option to wait for the item, select another another of equal value or receive a refund for the item.

Refund & Exchange Policy

IQ Global will exchange/refund any item(s) that you have purchased online if the item(s) is not what you ordered, if an item(s) is faulty. The item(s) must not have been worn and a copy your packing slip must be returned with the item(s) as proof of purchase. Please email us prior returning your goods to confirm the exchange/refund.

IQ Global will not refund goods outright simply because a customer changes their mind. We are however more than happy arrange an exchange or store credit. Customers are liable for postage costs incurred returning items and the sending new items. A copy your packing slip must be returned with the item(s) as proof of purchase. Please email us prior returning your goods to confirm the exchange.